Frequently Asked Questions
How do I sign up myself or someone else to receive cards from Send A Smile Today™?
There are three ways you can sign up someone to receive cards:
1. Fill out the create a new card subscription form online
2. Fill out the paper sign up form and mail it back to us at Send A Smile Today, 9462 Brownsboro Road #381, Louisville, KY 40241.
3. Fill out the paper sign up form, scan and email it back to us at info@sendasmiletoday.org.
Does it cost money to sign up to receive cards?
No, it is absolutely free. We rely on donations from supporters to help us fulfill our mission.
I am going through cancer, can I sign up myself?
Yes, absolutely. Sign up here.
How often and how long will you send cards?
We will mail cards once a month for the amount of time you specify for the subscription period. If you choose the option “One time card only” we will only mail one card, one time only. You will be notified by email when the card service subscription period is about to end with the option to renew.
When will the cards be mailed each month?
Our goal is to mail the cards around the middle of each month.
When will the first card get mailed?
If you signed up between the 1-10th of the month the first card will be mailed in the current month. If you signed up after the 10th the card service will begin the following month. You will be notified by email 3-5 days before the card is mailed. Our goal is to mail the cards around the middle of each month.
Will the person know I signed them up to receive cards or will it remain anonymous?
You get to choose at the time you sign up whether you want the person to know you are the one who signed them up to receive cards. An insert will be included with the first card mailed letting the recipient know the card was requested on your behalf. If you wish to remain anonymous select the box when you sign up. We will never disclose your name if you choose anonymous. Click here to see what the first card insert will look like.
How do I renew the card service? The original card subscription has ended or is about to end.
There are four ways you can renew:
1. Renew online here
2. Email us at info@sendasmiletoday.org to let us know or respond to the monthly email you receive from Send A Smile Today.
3. Print the paper sign up form, fill out by checking the box to renew and mail it back to us at Send A Smile Today, 9462 Brownsboro Road #381, Louisville , KY 40241.
4. Print the paper sign up form, fill out by checking the box to renew, scan and email it back to us at info@sendasmiletoday.org.
How do I cancel the card service?
There are five ways you can cancel:
1. Cancel online here
2. Email us at info@sendasmiletoday.org to let us know or respond to the monthly email you receive from Send A Smile Today.
3. Print the paper cancel form, fill out by checking the box to renew and mail it back to us at Send A Smile Today, 9462 Brownsboro Road #381, Louisville, KY 40241.
4. Print the paper cancel form, fill out by checking the box to renew, scan and email it back to us at info@sendasmiletoday.org.
5. The card service cancels automatically when the subscription period ends and is not renewed.
How can I update the cancer patient's home address?
There are two ways you can change the address:
2. Fill out the paper change of address form and either mail it to us at: Send A Smile Today, 9462 Brownsboro Road #381, Louisville, KY 40241 or email it back to us at info@sendasmiletoday.org
My group would like to make handmade cards to donate to you. How do I go about doing this?
Check out how to get involved. Here are our Card Making Guidelines.
We are a doctor’s office/cancer center that supports cancer patients. Do you have a brochure that we could give out to our patients telling them about the Send A Smile Today™ free card service?
Yes, we do. Please email us at info@sendasmiletoday.org to receive a copy of the free brochure.
Will you share any of this personal information?
We will never share the personal information you provide to us. Click here for our privacy policy.
Who founded Send A Smile Today™?
Send A Smile today™ was founded in 2013 by Kim Whitehouse, a cancer survivor. In May 2011, at the age of 38 with a husband, 6 year old daughter and 9 year old son, Kim was diagnosed with breast cancer. Kim realizes that not all people going through cancer treatment have the same support that she had. This is why Kim created Send A Smile Today™. She wants to provide hope, love, and support to others going through cancer treatment to let them know that others are thinking about them during this difficult time. Click here to read more about Kim.
